Terms and Conditions
These Terms and Conditions govern your access to and use of www.fincrif.com, the FinCrif Mobile Application, and associated digital financial discovery platforms operated by FinCrif India Private Limited.
1. Introduction and Acceptance of Terms
1.1 These Terms and Conditions (“Terms”) govern the access to and use of the website www.fincrif.com, the FinCrif Mobile Application and all associated digital platforms, products, features and services (collectively referred to as the “Platform”) operated by FinCrif India Private Limited (hereinafter referred to as “FinCrif”, “Company”, “we”, “us” or “our”).
1.2 These Terms constitute an agreement between FinCrif and any individual who accesses, browses, registers on or utilises the Platform (hereinafter referred to as the “User”, “Customer”, “you” or “your”).
1.3 By accessing the Platform, creating an account, submitting an enquiry, providing information, requesting a financial service or affirmatively accepting these Terms, the User agrees to be bound by these Terms and the applicable Privacy Policy.
1.4 The User is advised to read these terms carefully before using any service offered through the platform.
1.5 Where applicable law requires specific or affirmative consent, such consent shall be obtained separately and shall not be presumed merely from browsing or continued use of the platform.
1.6 If the User does not agree with these Terms, the User must refrain from accessing or using the relevant services.
1.7 These Terms shall be read together with the Privacy Policy, applicable service-specific disclosures, consent notices and any separate agreements governing particular transactions.
2. Definitions
For the purposes of these Terms, unless the context otherwise requires:
3. Nature and Scope of Services
3.1 FinCrif operates a digital financial services and loan discovery platform intended to facilitate access to financial products and related information.
- a. Personal Loans.
- b. Business Loans.
- c. Credit Cards.
- d. Loan eligibility assessment facilitation.
- e. Financial product discovery and comparison.
- f. Credit-related information and assistance.
- g. Debt consolidation-related solutions.
- h. Referral and application facilitation services.
- i. Other financial products and services introduced by the company from time to time.
3.3 Depending on the User's requirements, FinCrif may collect relevant application information, identify potentially suitable financial products and facilitate referrals to participating Lending Partners.
3.4 FinCrif may facilitate communication, application submission or redirection to the official website or application of the concerned Lending Partner.
3.5 The availability of any financial product on the Platform shall not be construed as a guarantee of eligibility, approval, sanction or disbursement.
3.6 FinCrif reserves the right to introduce, modify, suspend or discontinue any feature or service, subject to applicable law and existing contractual obligations.
4. Legal Status and Role of FinCrif
4.1 FinCrif is a company engaged in financial-services facilitation, loan-product discovery and customer referral activities.
4.2 Depending upon the relevant business arrangement, FinCrif may perform lead-generation, referral, distribution or Lending Service Provider functions on behalf of participating Regulated Entities.
4.3 FinCrif shall not represent itself as a bank, NBFC, credit information company or other regulated financial institution unless it independently holds the relevant authorisation under applicable law.
- Accept deposits from the public.
- Sanction or approve loans.
- Disburse loan amounts.
- Determine the final creditworthiness of borrowers.
- Issue credit cards.
- Guarantee credit limits or loan approvals.
- Exercise the independent lending authority of a bank or NBFC.
4.5 The actual lending transaction, where approved, shall be between the user and the concerned lending partner.
4.6 Nothing in these Terms shall exempt FinCrif from any statutory or contractual obligations applicable to it in its capacity as a service provider or LSP, wherever such obligations apply.
5. User Eligibility
5.1 The platform is intended for individuals who have attained eighteen (18) years of age and possess legal capacity to enter into contracts under applicable Indian law.
- a. The User is legally competent to enter into an agreement.
- b. The information provided is accurate, complete and not misleading.
- c. The User is authorised to submit all documents and information provided.
- d. The User is using the platform for lawful purposes.
- e. The User is not impersonating another individual or entity.
5.3 FinCrif may restrict access where it reasonably identifies fraudulent, unauthorised or unlawful use, subject to applicable law.
6. User Registration and Account Security
6.1 Certain services may require registration through a mobile number, OTP authentication or other verification procedures.
6.2 The User shall provide a valid mobile number and other information requested during registration.
6.3 The User shall be responsible for maintaining the confidentiality of their OTPs, passwords and authentication credentials.
6.4 The User shall not disclose authentication credentials to unauthorised persons.
6.5 Any suspected unauthorised access or misuse of an account should immediately be reported to FinCrif.
6.6 FinCrif may temporarily restrict access to an account where reasonable security concerns, suspected fraud or unauthorised activity are identified.
6.7 OTP authentication shall not, by itself, constitute acceptance of a loan agreement or approval of a financial product.
7. Accuracy of Information and User Declarations
7.1 The User shall ensure that all information submitted through the Platform is true, accurate, complete and up to date.
7.2 The User shall provide genuine information concerning identity, employment, income, financial obligations and other relevant particulars requested for the service.
- a. Submit forged, fabricated or altered documents.
- b. Provide false PAN, Aadhaar or other identity information.
- c. Misrepresent employment, salary, income or residential details.
- d. Submit documents belonging to another individual without lawful authority.
- e. Conceal material information relevant to a financial application.
- f. Manipulate or interfere with the eligibility assessment process.
7.4 The User acknowledges that inaccurate or misleading information may result in rejection, delay, suspension or cancellation of the relevant application by the concerned Lending Partner.
7.5 FinCrif may take appropriate action where it has reasonable grounds to suspect fraudulent declarations, forged documents or unlawful activities.
7.6 The User shall be responsible for the consequences of deliberate misrepresentation or fraudulent information submitted by them, subject to applicable law.
8. Loan Eligibility, Offers and Approval
8.1 Any loan eligibility indication, indicative offer, pre-qualified result or product recommendation displayed on the Platform is preliminary in nature unless expressly confirmed by the concerned Lending Partner.
8.2 Final eligibility and credit approval shall be determined independently by the Lending Partner in accordance with its underwriting policies, applicable regulations and verification procedures.
8.3 The Lending Partner may independently verify the information submitted by the User, including identity, employment, income, credit history and other financial particulars.
8.4 The Lending Partner shall have the right to approve, reject, modify or withdraw an offer in accordance with applicable law and its contractual terms.
- Approval of any loan application.
- A specific loan amount.
- A particular rate of interest.
- A specific credit limit.
- Any guaranteed disbursement timeline.
- Any guaranteed improvement in credit score.
8.6 The User shall independently review the final loan offer, Key Fact Statement (KFS), Annual Percentage Rate (APR), repayment schedule, processing charges, penal charges and other relevant terms before accepting a loan.
8.7 The User shall not treat an indicative offer or eligibility result as a final sanction letter or legally binding commitment by a Lending Partner.
9. Loan Application and Third-Party Redirection
9.1 The Platform may facilitate submission of loan enquiries and applications to participating Lending Partners.
9.2 Where the User chooses to proceed with a particular financial product, relevant information may be shared with the concerned Lending Partner in accordance with applicable law and the User's consent.
9.3 The User may be redirected through an external link, referral URL, UTM-enabled link or other authorised mechanism to the website or application of a Lending Partner.
9.4 Following such redirection, the User may be required to complete additional registration, KYC, verification and application procedures directly with the Lending Partner.
9.5 The User acknowledges that the Lending Partner's own terms, privacy policy, loan agreement and other contractual documents shall govern the lending transaction.
9.6 FinCrif shall not be responsible for independent lending decisions or contractual performance of a Lending Partner, except to the extent of any responsibility arising from FinCrif's own conduct, negligence, breach of contract or statutory obligations.
9.7 The User shall verify the authenticity of the destination website before submitting further sensitive information or making any payment.
10. Multiple Lending Partners and Loan Comparison
10.1 FinCrif may facilitate access to products offered by multiple banks and NBFCs.
10.2 Where applicable under RBI Digital Lending Directions, the platform shall display matching loan offers in accordance with the prescribed disclosure and fair-comparison requirements.
- Name of the lending institution.
- Loan amount.
- Loan tenure.
- Annual Percentage Rate (APR).
- Monthly repayment obligation.
- Applicable penal charges.
- Link to the relevant Key Fact Statement.
10.4 Where multiple-lender comparison requirements apply, the Platform shall follow the applicable disclosure requirements, including disclosure of unmatched lenders where prescribed.
10.5 Product presentation and comparison shall not employ misleading or deceptive design practices intended to improperly influence the user's choice.
10.6 The user is encouraged to independently compare the terms of available financial products before selecting a lender.
11. No-Charge Policy and Unauthorised Payment Demands
11.1 FinCrif's customer-facing platform services are provided free of charge
Our discovery and comparison services are free unless a specific paid service or charge is expressly disclosed to the User and accepted in accordance with applicable law.
- a. Loan approval.
- b. Loan processing.
- c. File opening or file movement.
- d. Loan disbursement.
- e. Credit score improvement.
- f. Guaranteed eligibility.
- g. Faster loan sanction.
- h. Any other unauthorised service charge.
11.3 Users are advised not to transfer money to any personal bank account, personal UPI ID or unauthorised payment destination on the representation that such payment is required to obtain a loan through FinCrif.
11.4 Any applicable processing fee, interest, insurance premium or other charge imposed by a Lending Partner shall be governed by that Lending Partner's disclosures, KFS and contractual documentation.
11.5 FinCrif does not guarantee credit-score improvement or the removal of negative credit information against payment.
11.6 Any suspected unauthorised payment demand or fraudulent representation should immediately be reported to FinCrif through its official contact channels.
12. Credit Information and Credit-Related Assistance
12.1 Credit-related information, educational material and preliminary assessments provided through the Platform are intended for informational and facilitation purposes.
12.2 FinCrif does not guarantee any particular credit score, credit rating, credit improvement or removal of adverse credit history.
12.3 Any correction of credit information shall be subject to the applicable procedures of the relevant credit information company, reporting lender or competent authority.
12.4 Where credit information is obtained or shared through authorised channels, the same shall be subject to applicable law and the necessary user authorisation.
12.5 No User shall interpret general credit guidance as a guarantee of loan eligibility or approval.
13. Privacy, Personal Data and Consent
13.1 The collection, processing, storage, use, disclosure and protection of Personal Data shall be governed by the FinCrif Privacy Policy and applicable Indian data protection laws.
13.2 The User acknowledges that certain information may be necessary to provide the requested financial services.
13.3 FinCrif shall process Personal Data only for specified and legitimate purposes and in accordance with the applicable legal basis for processing.
13.4 Where required, FinCrif shall obtain the User's prior consent before collecting or sharing Personal Data with participating Lending Partners or other authorised recipients.
13.5 The User may exercise applicable rights concerning access, correction, updating, erasure and withdrawal of consent, subject to applicable law.
13.6 Withdrawal of consent may affect the availability of services that require the relevant information.
13.7 FinCrif may retain information where required or permitted under applicable statutory, regulatory, contractual or record-keeping obligations.
13.8 Nothing in these Terms shall be interpreted as granting FinCrif unrestricted access to a User's mobile device, personal communications, contacts or unrelated files.
13.9 The Privacy Policy forms an integral part of the contractual framework governing the User's use of the Platform.
14. User Obligations and Prohibited Conduct
The User agrees not to:
Any such conduct may result in restriction or termination of access and appropriate legal action, subject to applicable law.
15. Intellectual Property Rights
15.1 All intellectual property rights in the Platform, including software, source code, trademarks, logos, graphics, text, designs, databases, layouts and proprietary technology, shall remain vested in FinCrif or their respective lawful owners.
15.2 The User is granted a limited, personal, non-exclusive, non-transferable and revocable licence to access the Platform for lawful personal purposes.
15.3 The User shall not reproduce, modify, distribute, commercially exploit or create derivative works from the Company's proprietary materials without prior written authorisation.
15.4 No ownership or unrestricted intellectual property rights are transferred to the User through these Terms.
15.5 All rights not expressly granted are reserved.
16. User-Submitted Documents and Content
16.1 The User retains ownership of documents, information and materials submitted through the Platform, subject to applicable third-party rights.
16.2 By submitting documents or information, the User authorises FinCrif to receive, store, transmit and process such material to the extent necessary for providing the requested Services, fulfilling applicable contractual obligations and complying with law.
16.3 The User represents that they have the necessary rights and authority to submit such documents and information.
16.4 Submission of any document shall not transfer ownership of that document to FinCrif.
16.5 Any retention, use or disclosure of such documents shall be governed by the Privacy Policy and applicable law.
17. Third-Party Websites and Services
17.1 The Platform may contain links, referral URLs, advertisements or integrations associated with third-party banks, NBFCs, financial institutions and service providers.
17.2 Such third-party platforms operate independently and are governed by their respective terms and privacy policies.
17.3 FinCrif does not independently control the policies, security infrastructure or operational decisions of external platforms.
17.4 The User is advised to review the applicable third-party terms, privacy notices and financial disclosures before proceeding.
17.5 Transactions entered into directly between the User and a third party shall be governed by the relevant agreement between those parties.
17.6 Nothing in this clause shall exclude responsibility arising from FinCrif's own representations, conduct or obligations under applicable law.
18. Advertisements and Financial Product Information
18.1 The Platform may display advertisements, promotional material, indicative interest rates, financial product descriptions and third-party offers.
18.2 Financial product information may be subject to change and may vary depending upon lender policies and individual eligibility.
18.3 FinCrif shall take reasonable steps to maintain accurate information and ensure that material disclosures are not misleading.
18.4 The User should verify the final terms directly with the concerned Lending Partner before entering into any financial commitment.
18.5 FinCrif reserves the right to remove or modify promotional material that is inaccurate, unauthorised, misleading or inconsistent with applicable law.
19. Platform Availability and Technical Maintenance
19.1 FinCrif shall take reasonable measures to maintain the operational availability and security of the Platform.
19.2 However, uninterrupted or error-free access cannot be guaranteed at all times.
19.3 Access may be temporarily affected due to maintenance, technical upgrades, internet interruptions, infrastructure failures, cybersecurity incidents or circumstances beyond the Company's reasonable control.
19.4 FinCrif may modify or discontinue specific features, subject to applicable law and existing contractual obligations.
19.5 Where reasonably practicable, the Company shall provide notice of material service interruptions or changes.
20. Disclaimer and Representation
20.1 The Platform is provided on an “AS IS” and “AS AVAILABLE” basis, subject to all mandatory statutory rights and obligations.
- a. Every User will qualify for a financial product.
- b. Every loan application will be approved.
- c. A particular loan amount or interest rate will be offered.
- d. Every third-party platform will remain continuously available.
- e. Every indicative offer will result in final loan sanction.
- f. Any specific credit score improvement will be achieved.
20.3 The User acknowledges that final lending decisions are taken by the concerned Lending Partner.
20.4 Nothing in these Terms shall exclude any statutory warranty, consumer protection or other legal remedy that cannot lawfully be excluded.
21. Limitation of Liability
21.1 To the extent permitted by applicable law, FinCrif shall not be liable for indirect or consequential losses that are not reasonably foreseeable and directly attributable to its breach of contractual or statutory obligations.
21.2 FinCrif shall not be responsible for independent lending decisions, credit policies or contractual obligations of a Lending Partner.
21.3 FinCrif shall not be responsible for consequences arising from fraudulent or materially incorrect information deliberately submitted by the User.
21.4 FinCrif shall not be liable for losses caused exclusively by unauthorised disclosure of OTPs or credentials by the User to third parties, subject to applicable law and the Company's own security obligations.
- Fraud or fraudulent misrepresentation by FinCrif.
- Wilful misconduct.
- Gross negligence, where liability cannot lawfully be excluded.
- Breach of mandatory statutory obligations.
- Unlawful processing or disclosure of Personal Data.
- Any liability that cannot be excluded or limited under applicable law.
21.6 Any limitation of liability shall be subject to the Consumer Protection Act, 2019 and other applicable legislation.
22. Indemnification
22.1 The User shall be responsible for losses and third-party claims directly arising from the User's unlawful conduct, fraudulent declarations, deliberate misrepresentation or material breach of these Terms.
- a. Submission of forged or unauthorised documents.
- b. Identity impersonation or fraudulent representation.
- c. Wilful misuse of the Platform.
- d. Infringement of third-party rights by the User.
- e. Unlawful activities carried out through the User's account.
22.3 The Company shall take reasonable steps to notify the User of relevant claims where legally permissible.
22.4 This clause shall not require the User to indemnify FinCrif for losses attributable to FinCrif's own fraud, negligence, wilful misconduct or breach of law.
23. Electronic Communication and Records
23.1 The User agrees to receive necessary service-related communications through legally permissible electronic channels, including email, SMS, telephone calls and application notifications.
23.2 Such communications may include registration confirmation, OTP authentication, application updates, service notifications, security alerts and customer support communications.
23.3 Promotional communications shall be subject to applicable consent and communication regulations.
23.4 Electronic acceptance, click-based acknowledgements, OTP verification records and other electronic records may be maintained as evidence of relevant interactions or transactions, subject to applicable law.
23.5 The User shall keep their registered contact information updated.
24. Grievance Redressal
24.1 FinCrif endeavours to provide an accessible grievance redressal mechanism for concerns relating to its Platform and services.
- Platform functionality.
- Unauthorised payment demands.
- Suspected fraud or impersonation.
- Privacy and data protection.
- Unauthorised disclosure of information.
- Service-related concerns.
- Other matters relating to FinCrif's activities.
Nikhil Yadav
Authorised Grievance Contact • FinCrif India Private Limited
25. Suspension and Termination
- a. The User materially breaches these Terms.
- b. Fraudulent or suspicious activity is identified.
- c. False or fabricated documents are submitted.
- d. Unauthorised access or cybersecurity threats are detected.
- e. The platform is used for unlawful purposes.
- f. Suspension is required by law or a competent authority.
25.2 Where reasonably practicable and legally permissible, FinCrif may provide prior notice or an opportunity to respond before taking such action.
25.3 The User may discontinue use of the platform at any time.
25.4 Termination shall not extinguish accrued rights, obligations or liabilities.
25.5 Provisions which by their nature are intended to survive termination shall remain effective, including intellectual property, indemnification, liability, governing law and dispute-related provisions.
26. Force Majeure
26.1 Neither party shall be responsible for delay or failure in performing obligations to the extent directly caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government restrictions, epidemics, telecommunications failures, large-scale infrastructure disruptions or other recognised force majeure events.
26.2 The affected obligations shall remain suspended to the extent and for the duration of the relevant event, subject to applicable law.
26.3 The affected party shall take reasonable steps to mitigate the consequences and resume performance when reasonably practicable.
27. Amendment and Modification of Terms
27.1 FinCrif reserves the right to amend, modify or update these Terms to reflect changes in applicable law, regulatory requirements, business operations or technology.
27.2 Updated Terms shall be published on the official website and/or mobile application along with the revised effective date.
27.3 Where required by law, FinCrif shall provide appropriate notice and obtain affirmative acceptance before implementing material amendments.
27.4 No amendment shall retrospectively remove statutory rights or remedies already available to the User.
28. Governing Law and Jurisdiction
28.1 These terms shall be governed by and interpreted in accordance with the laws of India.
28.2 Subject to mandatory statutory jurisdiction, consumer protection laws and the jurisdiction of competent regulatory authorities, courts of competent jurisdiction at Gautam Buddh Nagar, Uttar Pradesh, shall have jurisdiction over disputes arising out of these Terms.
28.3 Nothing contained herein shall restrict the User from approaching any consumer commission, regulatory authority or other competent forum having jurisdiction under applicable law.
29. Severability
If any provision of these Terms is declared invalid, unlawful or unenforceable by a competent court or authority, such provision shall be modified or severed to the minimum extent necessary.
The remaining provisions shall continue to remain valid and enforceable to the extent permitted by law.
30. Waiver
Any failure or delay by FinCrif in exercising a right under these Terms shall not constitute a waiver of that right.
Any waiver shall be effective only when expressly made in writing by an authorised representative of the Company.
31. Entire Agreement and Precedence
31.1 These Terms, together with the Privacy Policy and applicable service-specific disclosures, constitute the agreement governing the User's access to and use of the Platform.
31.2 Any separate loan agreement, sanction letter, KFS or other contractual document executed between the User and a Lending Partner shall independently govern the relevant lending transaction.
31.3 In the event of any inconsistency, mandatory applicable law shall prevail.
31.4 Nothing in these Terms shall override any mandatory regulatory direction or statutory protection applicable to the User.
32. Contact Information
For any contractual clarification, legal notice, service-related enquiry or complaint concerning these terms, please contact:
FINCRIF INDIA PRIVATE LIMITED
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