How to change mobile number in UAN portal: step-by-step guide for 2024

Steps for EPFO Mobile Number Registration Online

Before changing your mobile number, ensure your UAN is activated and registered on the EPFO portal.

Steps to Activate UAN:

1. Visit the EPFO Member Portal: Access the EPFO Member Portal online.
2. Activate UAN: Under 'Important Links,' click on ‘Activate UAN’.
3. Enter Details: Provide your name, UAN, date of birth, mobile number, and email ID.
4. Get Authorization PIN: Click ‘Get Authorization Pin.’
5. Enter OTP: Enter the OTP received on your registered mobile number to activate UAN.

Steps to UAN Login

1. Visit the EPFO Website: Go to the EPFO Official Website.
2. Click on ‘For Employees’: Under the 'Services' section.
3. Select ‘Member UAN/Online Service (OCS/OTCP).’
4. Login: Enter your UAN, password, and captcha to sign in.
5. Access EPFO Portal: After signing in, you'll be directed to your EPFO dashboard.

Steps to Change Mobile Number on UAN Portal

1. Go to the EPFO Website: Visit the EPFO Official Website.
2. Select ‘For Employees’ under the 'Services' tab.
3. Click on ‘Member UAN/Online Service (OCS/OTCP).’
4. Login: Use your UAN, password, and captcha to sign in.
5. Navigate to ‘Contact Details’: This can be found under the 'Manage' tab.
6. Choose ‘Change Mobile No.’: Click on this option.
7. Enter New Mobile Number: Input the new mobile number twice and click ‘Get Authorization Pin.’
8. Verify OTP: Enter the OTP sent to the new mobile number and click ‘Submit.’
9. Update Completed: Your new mobile number will be successfully updated on the EPFO portal.

Steps to Update Mobile Number if Password is Forgotten

1. Visit the EPFO Member Interface: Go to the EPFO Member Interface.
2. Click ‘Forgot Password.’
3. Enter Details: Provide your UAN and captcha, then click ‘Submit.’
4. Send OTP to Old Mobile Number: Click ‘No’ if you no longer have access to the old number.
5. Enter Personal Details: Input your name, date of birth, and gender. Click ‘Verify.’
6. Choose Verification Method: Verify your identity using PAN or Aadhaar.
7. Enter New Mobile Number: Input your new mobile number and click ‘Get OTP.’
8. Verify OTP: Enter the OTP received on your new mobile number and click ‘Verify.’
9. Reset Password: Set a new password and click ‘Submit.’
10. Update Completed: Your mobile number and password will be successfully updated.

Advantages of Updating Mobile Number on EPFO Portal

• Check EPF Balance: Receive balance details via SMS on the registered mobile number.
• Track Claims: Receive status updates via SMS.
• Contribution Updates: Get notified of contributions.
• EPF Withdrawal Notifications: Receive SMS when the amount is credited.
• Fund Transfer: Easier transfer process with updated mobile number.
• Validation: OTP-based validation for transactions.

Merging Multiple PF Accounts Using UAN

• Know Your UAN Status: Log in to the EPFO Portal.
• Choose ‘Know Your UAN Status’: Enter your details to retrieve the UAN and its status.

What is UAN?

The Universal Account Number (UAN) is a 12-digit number issued by the EPFO. It consolidates all your PF accounts under a single number, allowing easier management and access to PF records.

Advantages of UAN Login Portal

• Centralized Access: Manage multiple PF accounts from one portal.
• Ease of Transactions: Transfer and withdraw funds easily with linked Aadhaar and PAN.
• Efficient Management: Update KYC information, view service records, and more.

How to Activate Your UAN

1. Visit the EPFO Member Portal.
2. Click ‘Activate UAN.’
3. Enter Details: Fill in the required information.
4. Get Authorization PIN: Enter the OTP sent to your mobile number.
5. Create a username and password.

How to Log in via the e-Sewa Portal

1. Visit the EPFO website.
2. Click ‘For Employees.’
3. Select ‘Member UAN/Online Services.’
4. Enter UAN, password, and captcha.
5. Sign in to access your EPF dashboard.

UAN Login Portal Services

• View: Profile, service history, UAN card, EPF passbook.
• Manage: Update personal details, KYC, e-nomination, and mark exit.
• Online Services: Claim forms, transfer requests, and track claim status.

How to Manage UAN Passbook

1. Visit the EPFO website.
2. Click ‘For Employees.’
3. Select ‘Member Passbook.’
4. Enter UAN and password.
5. View and download your passbook for selected PF accounts.

How to Mark Exit on EPFO Portal

1. Login: Use your UAN and password.
2. Go to ‘Manage’: Select ‘Mark Exit.’
3. Enter Details: Provide PF account number, date of exit, and reason.
4. Request OTP: Verify and update your exit.

How to Contact UAN Customer Care

• Toll-Free Help Desk: 1800 11 8005
• Email ID: employeefeedback@epfindia.gov.in
• EPF i Grievance Management System: Raise an issue on the platform.
• Regional/Sub-Regional Office: Find the directory on the EPFO website.
• Help Desk Service Hours: 9:15 AM to 5:45 PM