Privacy Policy

Introduction:

At FinCrif India Private Limited ("FinCrif" or "We"), we deeply respect your privacy. We understand the importance of privacy, especially in today's digital age. It is essential for us to ensure that you ("You" or "Customer" or "User"), the user of our website www.fincrif.com (the "Website") and its associated mobile applications, FinCrif ("Application") (together referred to as the "Platform"), understand how and why we collect, use, store, and share your information. This Privacy Policy is our commitment to safeguarding your data.

Compliance with Regulations:

This Privacy Policy has been crafted to comply with various regulations, including:

1. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
3. Other relevant acts, regulations, and rules that mandate the publication of a privacy policy for handling personal information and sensitive data. This includes compliance with laws, regulations, and guidelines set forth by regulatory authorities such as the Reserve Bank of India (RBI).

Integration with Terms of Use:

Please note that this Privacy Policy is an integral part of our Terms of Use for the Platform.

User Consent:

By using our Platform, you expressly consent to providing the information required for the services offered on the Platform. We collect this information to facilitate lending and non-lending services in partnership with various financial institutions, third parties, and service providers ("Services").

For users who choose to access the Platform and avail the Services, it is crucial that you carefully read, understand, acknowledge, and unconditionally agree to abide by the terms and conditions of this Privacy Policy. If you do not agree with this policy or any part of it, please refrain from using, accessing, downloading, or installing the Platform.

Information Collection:

We collect information under this Privacy Policy for the following categories of services: Part A: Information for Digital Lending Services: Information collected to facilitate loans disbursed by financial lending partners registered with the Reserve Bank of India ("Lending Partners"). Part B: Information for Non-Lending Services: Information collected for user registration and the provision of Value Added Services (i.e., services other than loan facilitation).

The information we collect includes:

1. User Personal Information: This includes your name, email address, PAN (Permanent Account Number), GST Network user ID, address, mobile number, and postal code.
2. Social Account Information: If you choose to register using social accounts (Google or Facebook), we may collect your registered email ID and publicly available profile information like name and email. We do not collect or store account passwords.
3. SMS Information: We collect and monitor SMS information from your device for specific purposes, such as providing updates or confirmation of actions taken on the Platform, as required by lending partners or applicable law. We do not store or monitor personal SMS information.
4. Device Information and Installed Apps Data: We collect certain device information and information about installed applications for lending and non-lending services, depending on your privacy settings.

Please note that all information collection and usage are carried out in compliance with applicable laws and regulations.

Information from Third Parties:

To provide our Services, we may collect credit information and other relevant data from third parties, such as credit bureaus or credit rating companies. This information is collected as part of our outsourcing obligations to our Lending Partners and is directly transferred to them upon collection.

Information You Provide:

In the course of using our Services, you may be required to provide data to enable our Services. This data is used to create your profile and offer you the best available services. The data you provide may include personal details, contact information, financial information, and identification documents, among others.

Storage of Personal Information:

For the provision of lending Services, we store only basic personal information necessary to carry out non-lending services. This information is stored on servers located in India and is in compliance with all statutory and regulatory obligations. Other personal information collected during the outsourcing of services to our Lending Partners is collected and transferred as per their instructions.

Purpose of Information Collection:

We use the information collected from you for the following purposes:

1. Identity verification and Know Your Customer (KYC) procedures.
2. Troubleshooting, monitoring, improving, and administering our Platform.
3. Providing lending services, non-lending services, and value-added services.
4. Customizing products and services.
5. Analyzing Platform usage, diagnosing technical issues, and ensuring security.
6. Sending notifications, product information, and processing queries and applications.
7. Measuring consumer interest and satisfaction.
8. Marketing and promotional activities.
9. Data analysis to improve services and products.
10. Compliance with legal and regulatory requirements.
11. Enabling financial services with our lending partners.
12. Dispute resolution and protection against illegal activity.
13. Customising the user experience and enforcing terms and conditions.

We retain and use only the basic personal information necessary for providing services and complying with legal obligations.

Disclosure to Third Parties:

We share your information with third parties, including regulated financial partners and vendors, to facilitate services on the Platform. This sharing is done in a manner described in this Privacy Policy, including sharing with financial service providers and third-party partners for data analysis, enforcement of terms of use, and in case of corporate transactions such as mergers or acquisitions.

We share your information under confidentiality agreements with third parties, ensuring that they use the information only for the purposes outlined in this policy. Additionally, we may share your information with government and judicial authorities as required by law.

Data Retention and Deletion:

We take security measures to protect your personal data and retain it for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Upon reasonable written request, we may delete your data, but you may not be able to use our services after deletion.

Links to Third-Party SDKs and Other Sites:

Our App may link to registered third-party SDKs, Application Programming Interfaces (API) integrations, and redirections that collect data on our behalf. We ensure that these third-party service providers take security measures to protect your personal information. We do not allow unauthorised access to your nonpublic personal contacts or financial transaction SMS data except for Non-Lending Services (Value Added Services) with your explicit consent.

Changes in This Privacy Policy:

We reserve the right to change, modify, add, or remove portions of this Privacy Policy at any time. Any changes made will be updated on the Platform. Continued access or use of the Services constitutes your acceptance of the changes and the amended Privacy Policy.

Grievance Redressal:

If you have any grievances or requests related to your information, you can contact our Grievance Officer:

Grievance Officer:

Name: Shyamdeo Kumar

Address: FinCrif India Private Limited, E-54,201301

Time: Mon - Sat (10:00 - 19:00)